Barr Ellison prides itself on providing the best possible service to our clients.

Our lawyers and staff put client care at the forefront of everything we do, aiming to offer a consistently high standard of client care. We hope that you will be pleased with the work we do for you. However, if at any point you have a concern about our service, then please get in touch without delay so that we can quickly work to resolve the issue.

In the first instance, please get in touch with the person who is working on your matter to discuss your concern and we will do our best to resolve any issues at this stage.

If you still have queries or concerns, please contact our Managing Partner, Robert Curry. You can write to Robert at:

Barr Ellison Solicitors
39 Parkside
Cambridge CB1 1PN

or get in touch by email or call 01223 417200 and ask for Robert Curry.

If you would like to make a formal complaint, then please read our complaints handling procedure here. Making a complaint will not affect how we handle your matter.

Legal Ombudsman

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will also not affect how we handle your matter.

Before accepting a complaint for investigation, the Legal Ombusdsman will check that you have tried to resolve your complaint with us. If you have, then you must take your complaint to the Legal Ombudsman:

  • within six months of receiving a final response to your complaint

and

  • no more than six years from the date of act | omission; or
  • no more than three years from when you should reasonably have known there was a cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:

Visit: www.legalombudsman.org.uk
Call: 0300 555 0333 between 9am and 5pm
Email: enquiries@legalombudsman.org.uk
Write: Legal Ombudsman, PO Box 6806, Wolverhampton WV1 9WJ

Solicitors Regulation Authority (SRA)

The SRA can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority here.